IT Support Services (OTIiS)

OTIiS (Operational, Technical and Information Services) of the Sutherland Division of General Practice commenced in March 2010.  The model is based on Illawarra Division of General Practice’s OTIiS which has operated in the Illawarra area since 1999. Our main focus is providing IT services to our members and supporting existing and new programs with expert advice on information technology and information management.  Members of the division will enjoy a discounted hourly rate for our IT service and access to national and international wholesalers for competitively priced hardware and software. 

The range of OTIiS services includes:

• Helpdesk - technical support for the following software and hardware:
• Front desk - Pracsoft, Medilink and e-claims
• Clinical - Best Practice and Medical Director 2 and 3
• Operating system - Microsoft platforms
• Office - Microsoft Office Suite
• Argus Secure Messaging
• All IBM compatible hardware
• Purchase of Computer Equipment - Helpdesk staff will negotiate special pricing on all computer equipment, including hardware, software, peripherals, etc. through selected suppliers.  OTIiS staff will provide written quotations for the purchase of all computer equipment.
• Maintenance packages - the maintenance package has been developed to assist general practices to maintain their IT systems to current accreditation standards as well as increasing eligibility for PIP payments. The maintenance package aims to keep a practice’s IT systems running at peak efficiency, increasing longevity and productivity and will be tailored to suit your IT setup.

Service and Customer Support Policy Information

Table1: Normal Business Hours (8.30 am – 5 pm) Support Rates

Table 2: After Hours Rates

Table 3: Travel fee by postcodes

For more information or a copy of the Services and Customer Support Policy, including pricing, please contact the
Helpdesk on 9545 3533 or email OTIIS service at otiis@shiregps.org.au