General Practice Support and Development

Occupational Health and Safety Manual

Accreditation Tips

Policy and Procedures Manual

Human Resource Management Kit

Job descriptions - sample for GPs and Practice Staff

Useful Accreditation Links

GPA Plus Patient Survey

Practice Nurse Resources

Practice Staff Resources

Education and Training Calendar for Practice Staff 2007

Occupational Health and Safety Manual 2007 - Sutherland Division of General Practice
The information in this document was originally developed by Peel Health Care from North West Slopes Division of General Practice. Some of this material has been reproduced with kind permission from The Royal Australian College of General Practitioners, Vancouver reference system and sourced from the RACGP Infection Control Standards for Office Based Practices 4th Edition, and the AMA (NSW ) 2002 OH&S Manual. The OH&S policy manual has been developed as generic electronic template for general practice and may be customized to suit individual needs by inserting your information in the fields as indicated in the manual. Click below to download the manual.

Infection Control Policy and Procedure Manual 2005 
This manual is developed by Hornsby Kuringai Ryde Division of General Practice  WORD (603KB) 

Policy and Procedure Manual 2006
This manual is developed by Dandenong District Division of General Practice.  CLICK HERE  to obtain the following copies of these documents.   

• Human Resource Management
• Workplace Health and Safety
• Infection Control
• Practice Administration
• Privacy and Medical Records
• Clinical Management
• Continuous Improvement and Education

Privacy Kit 2007 - Central Sydney Division of General Practice
This manual is comprehensive and developed by Central Sydney Division of General Practice.

RACGP Handbook for Personal Health Information   PDF (871KB - WARNING LARGE FILE)

Hunter Urban Division of General Practice "General Practice Triage Guide"

This guide cannot be downloaded as it must be demonstrated on it’s use in the practice , this can be organized through Sutherland Division. Contact Dawn McBlain Practice Support Program Officer at the Division.

Job Descriptions for Practice Staff & GPs - Samples

GP job description	WORD (54KB)	PDF (19KB)
Medical Receptionist job description	WORD (34KB)	PDF (18KB)
Practice Manager job description	WORD (32KB)	PDF (14KB)
Receptionist job description	WORD (29KB)	PDF (10KB)

Induction Checklist for GPs and Staff

Staff Induction Checklist	WORD (46KB)
GP Induction Checklist	WORD (24KB)

GPA Plus Patient Surveys

GPA Plus patient survey questions	PDF (214KB)
GPA Plus Patient Survey	PDF (214KB)
GPA Plus Survey Guidelines	PDF (90KB)
Medical Practitioner Survey	PDF (109KB)
RACGP Requirements for surveys	WORD (24KB)

GPA ACCREDITATION Plus' Patient Feedback Surveys are available free of charge for a Practice to utilise. However a fee does apply should a Practice wish for GPA to conduct the analysis of the completed GPA Patient Feedback Surveys. For more information please contact your Division or the GPA office directly on (02) 6944 4042.

RACGP requirements for surveys

USEFUL ACCREDITATION LINKS

• AGPAL website http://www.qip.com.au contains the following resources:
  • AGPAL Generic Confidentiality Statement
  • AGPAL Patient Survey
  • AGPAL Forums and Discussions
  • AGPAL Interview Instructions
  • AGPAL Patient Feedback surveys
  • AGPAL Instrument Cleaning and Sterilizing Procedure
  • AGPAL Staff immunization consent and refusal
• GPA Plus website http://www.gpa.net.au
• RACGP website www.racgp.org.au/nswact
• RACGP Standards in General Practice online guide www.racgp.org.au/standards
• National Privacy Principles website www.privacy.gov.au/publications/npps01.html
• NSW Health Records and Information Privacy Act (HRIP Act 2002) http://www.lawlink.nsw.gov.au
• General Practice Computing Group CLICK HERE to view Security Guidelines for General Practice www.gpcg.org.au
  The guideline is comprehensive and contains the following information for practices:
  Security Self Assessment Guide for General Practice (GPCG)
  Computer Security check-list
  Security Template for Computer Security Policies and Procedure Manuals
  Security Template

Practice Nurse MBS Items Booklet

This booklet is compiled by Sutherland Division of General Practice   PDF (273KB)

Practice Nurse Employment Kit

This kit was developed by Sutherland Division of General Practice and the kit was revised in Dec 2006.
Practice Nurse Employment Kit    WORD (349KB)

Practice Nurse Code of Ethics

Practice Nurse Code of Ethics      PDF (162KB)

Nurse Professional Code of Conduct

Nurse Professional Code of Conduct    PDF (54KB)

Financial models of Practice Nurses

Financial models of Practice Nurses working in General Practice 2007

Financial model health assessments	PDF (25KB)
Financial model pap smear urban	PDF (33KB)
Financial model woundcare urban	PDF (33KB)
Financial model immunisation urban	PDF (34KB)
IDGP PN Items Activity record Feb 2007	PDF (25KB)

Health Assessment Form over 75 yr old

Sutherland Division of General Practice Practice Health Assessment Form for over 75yr  WORD (344KB)

Practice Nurse Task List

Developed by Illawarra Division of General Practice  WORD (85KB)

Membership Practice Nurse Network Outline

Sutherland Division of General Practice Practice Membership to the Practice Nurse Network   WORD (61KB)

Practice Nurse Network Forms

Sutherland Division of General Practice Practice Membership Practice Nurse Network Forms  WORD (59KB)

USEFUL WEBSITES

• Practice Nurse Medicare MBS Items developed by Dubbo Plains Division of General Practice (Antenatal MBS item does not apply to Sutherland Division)
• Australian General Practice Network Nursing in General Practice Recruitment and Orientation Resource
• Royal College of Nursing Association funded by Dept of Health and Ageing Nurses in General Practice Kit or visit their website on http://www.rcna.org.au
• Practice Nurse Competency Standards or go their website on http://www.anf.org.au
• Nursing in General Practice Brochure or go their website on http://www.adgp.com.au
• Alliance of NSW Divisions Nursing in General Practice Program to go directly to the link or visit their website on http://www.answd.com.au
• Australian General Practice Network (AGPN) http://www.adgp.com.au
• Nursing in General practice program Click here to go directly to the link or visit their website on http://www.adgp.com.au
• Australian Practice Nurse Association (APNA) http://www.apna.asn.au
• Royal College Nurses Association (RCNA) http://www.rcna.org.au
• NSW College of Nursing http://www.nursing.edu.au/Home
• NSW Nurses Association http://www.nswnurses.asn.au
• Australian Federation of Nurses http://www.anf.org.au
• Nurses and Midwives Registration Board http://www.nmb.nsw.gov.au
• Nurse Other Than Hospital State Award information Click here to go directly to their website on http://www.industrialrelations.nsw.gov.au
• Practice Nurse CNE points - 3LP is a Life Long Learning program designed to encourage nurses to undertake continuing professional development throughout their careers using a planned approach. http://www.rcna.org.au
• Medicare Medicare Benefits Schedule Online Database Guide.The database can be found at http://www9.health.gov.au/mbs

PRACTICE STAFF RESOURCES

Practice Staff Network Outline

Membership form to the Practice Staff Network

Practice Staff and GPs Job Descriptions

GP job description	WORD (54KB)	PDF (19KB)
Medical Receptionist job description	WORD (34KB)	PDF (18KB)
Practice Manager job description	WORD (32KB)	PDF (14KB)
Receptionist job description	WORD (29KB)	PDF (10KB)

Practice Staff Education and Training Calendar 2007

Education and Training Calendar 2007   PDF (27KB)
Go to Education/Events to register online or submit your enquiry.

Practice Staff Newsletter 2007-2008 Publications 
Click here  to view or download the practice staff newsletter which is published quarterly and disseminated to all practices.

Useful Websites

• Australian Association Practice Managers (AAPM): http://www.aapm.org.au/html/s01_home/home.asp
• AGPAL: http://www.qip.com.au
• GPA Plus: http://www.gpa.net.au
• University of New England (UNE Partnerships): http://www.unepartnerships.com.au
• NSW RACGP: http://www.racgp.org.au/nswact
• Broadband for Health information: http://www.health.gov.au/broadband
• NSW Workplace Relations Clerical and Administrative State Awards http://www.industrialrelations.nsw.gov.au/